Purchase Terms & Conditions

General Warranty Information

Accessibility Professionals Inc, offers a limited manufacturer’s warranty on defects in workmanship or material of our products, valid for the specified time from the date of purchase, so long as the product is installed and maintained according to Accessibility Professionals Inc., recommended installation and maintenance procedures.

If Accessibility Professionals Inc.’s inspection of your product or accessory discloses a defect in material or workmanship within the applicable period of coverage, Accessibility Professionals Inc. will, at its election, repair, replace or make appropriate adjustment. Accessibility Professionals Inc. is not responsible for labor charges, installation, or other incidental or consequential costs.

This warranty applies only to the original installation location and is non-transferable. If the product shall prove to have material or manufacturing defects during the warranty period it shall be repaired or replaced at the discretion of the factory after the product is inspected by an authorized representative if necessary.

Accessibility Professionals Inc is not responsible for any cost incurred to remove or replace a product. The warranty does not apply to the effects of normal wear and tear. Accessibility Professionals Inc, is not liable for any costs, damages or claims resulting from defects that could have been discovered, repaired or avoided by inspection and testing prior to installation. Warranties are void if products are subject to improper maintenance, abuse, misuse, accident or other damage, or if the product is modified or altered in a manner inconsistent with the product as shipped by the Seller.

Warranty does not apply to or cover defects, damage or failure caused by the freight carrier, installer, user or other persons. Accessibility Professionals Inc will not accept any warranty related costs which were not agreed to in writing prior to work commencing. To make a warranty claim, notify Accessibility Professionals Inc, in writing within 10 days of discovery of the defect. Be prepared to provide photos of the affected product if requested. In all cases a reasonable time must be allowed for commencement and completion of warranty repairs.

Specific Warranty Information

Walk in Bathtubs, Step in Bathtubs, Two person massage tubs

The warranty is activated upon receipt of a duly completed Warranty Activation Form. Instructions supplied with the unit. Warranty is valid within the following periods from date of original purchase:

  • Door seals - limited lifetime
  • Structural components for tubs e.g. frames, tops, and electrical connections (excluding glass and mirrors - ten (10) years
  • Water pumps - five (5) years Air pumps - five (5) years
  • Spare parts purchased separately - one (1) year;
  • All other products and their parts - three (3) yrs

ADA Bathtubs

  • APTS6032TSADA Acrylic tub/shower - 5 year manufacturer’s warranty
  • APTG3260TSADA Fiberglass w/applied acrylic 30 year manufacturer’s warranty
  • APTXST6032TSADA Fiberglass w/applied acrylic 30 year manufacturer’s warranty
  • Accessories: grab bars, seat, mixing valve and handheld shower – 1 year

Luxury Oval Tubs:

  • APACO tubs - 20 years 
  • Electronics, plumbing harness, and accessories – 1 year

Grab Bars - 1 year limited warranty

Bath Seats - 1 year limited warranty


By submitting, either by telephone or in writing, any order, will indicate your acceptance of the following terms. Any terms other than the following will be unacceptable.

METHOD OF PAYMENT: Visa, Mastercard, American Express, wire transfer, certified check or money order.

STANDARD TERMS: Prepayment in full. Please remit payment to: Accessibility Professionals Inc., 4 Alliance Blvd, Unit 123, Barrie, ON L4M 7G3, or call credit card information to 1-877-947-7769. Please reference your quote number upon submitting payment. Large projects and repeat customers can apply for credit terms.

PRICES Written quotes are valid for 30 days. We make every effort to ensure that prices, descriptions and pictures are accurate on our website. Should a pricing error occur Accessibility Professionals reserves the right to supply or not supply a product. Prices are subject to change without notice.

SHIPPING & RECEIVING Shipping charges are added to your Invoice and prepaid to the carrier. Accessibility Professionals Inc, reserves the right to ship with a carrier of our choice.

CUSTOMER RESPONSIBILITIES-RECEIVING ORDERS Products are warranted to be inspected and in excellent condition when they leave the shipping dock. Any damage to products, in route, is the responsibility of the carrier. Deliveries must be inspected ON THE SPOT prior to signing the delivery report. Product found to be DAMAGED UPON INSPECTION MUST BE REFUSED and not received from the carrier. Receiver must notify purchaser or contact Accessibility Professionals Customer Service at 1-877-947- 7769.

CLAIMS Claims for shortages or incorrect shipments must be noted on the bill of lading with the driver upon delivery, and filed with our customer service department within 48 hours of receipt. Claims after 48 hours will not be honoured.

DELAYS Every order accepted is subject to, and Seller is excused for, a delay in performance caused by, accidents, strikes, riots, labor stoppage, climatic conditions, unavoidable casualties, or other causes interfering, obstructing or blocking the usual routes of transportation.

CANCELLATION AND RETURN POLICY We cannot accept returns of delivered orders or orders already shipped. Changes or cancellations of orders must be made before the order has started manufacturing or before it has shipped. Cancellations may be subject to a restocking charge or cancellation fee.

BANK FEES We only charge your credit card the amount that is on your Invoice. We process US orders in US funds and deposit into a US account that is held at a Canadian bank. At no time are these funds exchanged into Canadian dollars. Canadian orders are in Canadian funds and deposit into a Canadian account. Please be aware that Accessibility Professionals Inc, is not responsible for any International Service Fees incurred by the card holders bank or credit card provider. Please check with your bank or credit card provider regarding fees associated with international transactions.

GENERAL CONDITIONS Accessibility Professionals Inc, is not liable for any labor charges, installation, incidental or consequential costs damage or other expense of any kind incurred in connection with the sales or use of our products. We provide spec sheets and information on each product to ensure customers have the information they need to make a decision about what they are purchasing. The purchaser is responsible for making sure the product they are purchasing is the correct size, has the correct handing, and serves the purpose needed. Accessibility Professionals Inc, is not liable for any costs, damages or claims incurred for products purchased that will not fit through openings, or existing structures. It is the Purchasers responsibility to thoroughly review all written quotes and invoices to ensure Accessibility Professionals Inc, has entered all information accurately and shall notify us immediately if there are corrections to be made. Please note that every effort is made to provide the customer with accurate colour samples, however there may be slight variations in the color of materials delivered in relation to the sample shown or provided to the purchaser. The purchaser cannot use such differences to obtain a price discount or to justify the cancellation of the order.