Customer Service has remained open and operating at full capacity. We open and available to take calls, send quotes and place orders for all Freedom Bathtub products.
First, we hope that you and your families are well and staying safe. We encourage everyone to follow public health recommendations to protect the health of you, your families and your communities. We are following developments and advisories from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
We have seen a surge in the need for accessible products, as North Americans evaluate their ability to stay in their own homes and to help elderly family members stay out of long term care homes. Home modifications for accessibility have especially become a priority for many.
At Accessibility Professionals, we have been able to remain operating at full capacity. Our manufacturing plants and suppliers have implemented and followed guildelines to keep facilities safe and operating, so we can continue to fulfill orders while protecting the health and safety of all workers.
So far, our supply lines are set up to avoid disruptions in production and have been able to maintain their regular lead times. Some uppliers have implemented reduced crews or working hours to heed social distancing recommendations but have been able to maintain production.
Depending on the proceedures and policies of each freight company, transport companies may experience some minor delays. We advise checking updates on tracking your shipments, and as always, allow some time in your remodeling schedules for unexpected delays.
Orders will always be prioritized in the order that they come in. We appreciate your patience and understanding in this uncertain time.
CUSTOMER SERVICE WILL CONTINUE
Within our sales and customer service location in Barrie, Ontario, we have implemented precautionary steps to keep our Accessibility Professionals team safe and healthy.
Cleanliness – We are cleaning and sanitizing our facility, paying special attention to high-touch surfaces like door knobs, faucets and light switches. We are reminding staff to be aware of what they are touching and encouraging diligent hygiene and handwashing.
Travel – We have made accommodations for a large percentage of employees to work from home where possible. We have cancelled all non-essential business travel.
Stay Home – We are asking any member of our team who has travelled outside the country to adhere to government recommendations of 14 days self-isolation. Anyone showing any signs of illness are asked to stay home.
Social Distancing – For employees in the office, we are adhering to the recommended 2 metre/6 foot spacing. Group meetings and training sessions will be conducted via tele-conference.
The GOOD NEWS is that we feel confident that we can continue to provide our excellent CUSTOMER SERVICE. We are available to answer questions, provide quotes and take your orders. We will continue to update customers as best we can with changes to lead times on active orders.
Stay safe and well.